User Policy & Terms

Beta Disclaimer

• Promptly is currently in beta. Features, functionality, and performance may change at any time without notice.
• We provide Promptly “as is.” There is no guarantee of uninterrupted service, bug-free operation, or data retention.
• Use Promptly at your own risk. The team is not liable for any loss, data issues, or damages resulting from your use of the extension.

Privacy & Data Usage

• We do not store your prompts, rewritten content, or chats they are never logged or seen by the team.
• Account data (email, username, subscription type) is securely stored and never sold or shared with third parties except as required by law.
• Authentication tokens and usage data are stored to provide quota, subscription, and support features.

Permissions & Extension Scope

• Promptly requests the minimum Chrome permissions needed to enable rewriting and productivity features on supported sites only.
• No keystrokes, passwords, or private data outside your active prompt are ever accessed.
• Extension activity is sandboxed; we never inject scripts on non-allowed domains.

Cookies & Analytics

• Promptly uses local storage and cookies only for session, login, and quota management. No external tracking is used unless you explicitly opt-in for product analytics.

Third-Party Services

• Promptly integrates with APIs (e.g., OpenAI, Supabase) to deliver rewriting and account services. API usage is governed by their respective terms.
• No payment information is stored by us; payments are processed securely by our payment provider.

User Conduct & Fair Use

• Do not abuse, automate, or attempt to circumvent Promptly quotas, limits, or security.
• Any misuse (including but not limited to spam, harassment, illegal, or harmful activity) may result in immediate suspension.
• You are responsible for all content generated using Promptly; use AI responsibly.

Cancellation & Refund Policy

Subscription Cancellation

• You can cancel any active plan at any time from Settings.
• Cancellation takes effect at the end of the current billing cycle—your benefits remain active until that date.
• If you cannot access the self-serve portal, email support@usepromptlyai.com and we will cancel on your behalf within 24-48 hours.

Refunds

• 7-day window: first-time subscribers who cancel within 7 days of the initial payment are eligible for a full refund, given they provide appropriate feedback for dissatisfaction.
• After 7 days, refunds are granted only for duplicate charges, accidental renewals, or legally-mandated circumstances.
• To request a refund, contact support@usepromptlyai.com with your subscription ID and payment receipt. Approved refunds are processed within 5–7 business days.

Billing & Renewal

• All paid plans renew automatically every 30 days unless cancelled.

Chargebacks & Disputes

• Please contact us first—most issues are solved within 24 hours.
• Filing an unnotified chargeback may result in immediate account suspension until the dispute is resolved.

Account Closure & Data Deletion

• Closing your Promptly account (Settings → Delete Account) permanently erases stored data (email, usage records, preferences) within 30 days.
• Closed accounts cannot be reactivated; you may create a new account with the same email after deletion completes.

Updates & Changes

• This policy may be updated at any time. Continued use of Promptly constitutes agreement to the latest terms.
• Major changes will be communicated via the app and/or email.

Support & Contact

• If you have any concerns, contact our team directly using the help page below.